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We hold ourselves to the standards of the industry bodies we belong to.
ESS Global Tech provides full-service inbound and outbound call center support and Business Process Outsourcing to clients around the world. We built our business on one principle: quality service, on every call.
What started as a Dhaka-based call center has grown into a global provider of contact center services for English-speaking markets, mainly Canada, the United States, the United Kingdom, and Australia. Alongside our core call center and BPO work, we also support clients with appointment setting, lead generation, virtual assistance, digital marketing, and web design.
"The Digital Marketing World" is part of our brand, but it's only one piece of what we do. Our foundation is answering calls, generating leads, and running the back-office work so our clients can focus on running their business.
To give businesses in English-speaking markets a reliable, professional call center and BPO partner, so they can scale support and outreach without building an in-house team.
To be the contact center partner of choice for businesses across Canada, the USA, the UK, and Australia, known for quality service and dependable agents.
We tell you what's working and what isn't, even when it's not what you want to hear.
Activity isn't the goal. Every engagement is measured against a number that matters to your business.
Clear reporting, plain-language explanations, and no hidden fees or vague line items.
We work month-to-month and earn renewals through results, not contract lock-in.
We hold ourselves to the standards of the industry bodies we belong to.
A no-obligation call to understand your business and support needs.
We review what's needed and send a written plan with clear pricing and headcount.
Access, systems, and agent training are set up before any calls go live.
Work runs continuously, with a report and check-in every month.